Hello,
I'm busy with an analysis of different ways to create a Knowledge Base in SharePoint 2007, so far I haven't got many results so I'm questioning my search methods. It seems there are only two options; using the microsoft template for a knowledge base, or setting up a wiki myself.
I have been trying to set up the wiki, but a little bit disappointed with the results. Part of the requirements of the knowledge base is the funciton to let users update and insert articles into the knowledge base. A Wiki is very well suited for this task. A problem is that in our MOSS wiki it is not possible to discuss pages, so changes are made without the option to discuss them first, or to give a proper reason for a change. It would be very interesting if a template is available which has these functions.
To sum up our requirements for the Knowledgebase:
Articles can be submitted and edited by users and admins. A wiki-like option to moderate articles before posting would be nice.
Sorting of articles, preferably by category and title. (our current wiki implementation does not support categorizing, that is a major flaw)
I've used google and read a lot of pages, but most were about a webpart I can only classify as vaporware, it has been announced a year ago but never has been released.
The microsoft template seems good, but I would like discover more options so I can choose the best option for our userbase (+/- 15.000 users)