Welcome to Office & SharePoint Pro Sign in | Join | Help
Search

SUBSCRIBE to Windows IT Pro Magazine & SAVE 30%      FREE Email Newsletters Vista UPDATE, Windows IT Pro UPDATE & More

Office & SharePoint Pro » SharePoint (WSSv3 and MOSS2007... » Content Management » Creating a knowledge base in Sharepoint

Creating a knowledge base in Sharepoint

  •  07-23-2008, 10:17 AM

    Creating a knowledge base in Sharepoint

    Reply Quote

    Hello,

    I'm busy with an analysis of different ways to create a Knowledge Base in SharePoint 2007, so far I haven't got many results so I'm questioning my search methods. It seems there are only two options; using the microsoft template for a knowledge base, or setting up a wiki myself.
    I have been trying to set up the wiki, but a little bit disappointed with the results. Part of the requirements of the knowledge base is the funciton to let users update and insert articles into the knowledge base. A Wiki is very well suited for this task. A problem is that in our MOSS wiki it is not possible to discuss pages, so changes are made without the option to discuss them first, or to give a proper reason for a change. It would be very interesting if a template is available which has these functions. 

     To sum up our requirements for the Knowledgebase:

    Articles can be submitted and edited by users and admins. A wiki-like option to moderate articles before posting would be nice.
    Sorting of articles, preferably by category and title. (our current wiki implementation does not support categorizing, that is a major flaw)

     
    I've used google and read a lot of pages, but most were about a webpart I can only classify as vaporware, it has been announced a year ago but never has been released.

     The microsoft template seems good, but I would like discover more options so I can choose the best option for our userbase (+/- 15.000 users)

     

     
    Filed under:
View Complete Thread
SPONSORED LINKS FEATURED LINKS

SharePoint Security SimplifiedHaving trouble with Permissions in your SharePoint environment? Check out USPM v2007® Order Your Fundamentals CD Today!Get up to speed quickly and learn how to uncover rich information management and deployment capabilities with this free SharePoint CD. Simplify Content Migration for SharePointEase the job of SharePoint migration and ongoing site maintenance. Michael Noel outlines your migration options in this white paper. Download today! Prepare Yourself for Exchange CatastropheRead this white paper to learn how you can keep Exchange server healthy, as well as predict and respond to server failure. Featured eBook - Fundamentals of Fax Server TechnologyTake advantage of the benefits of fax servers and find out how you can implement a solution that is easy to support, secure, and integrate. Dramatically Accelerate Microsoft SharePointDeliver unimpeded access to SharePoint - Learn how to fix more than just the symptoms of slow application delivery and poor performance. Protect Your Company’s Digital AssetsDo you know the risks of sending important files over email or FTP? Read this white paper to learn what you can do to safeguard your company’s data. Boost Customer Confidence and SatisfactionRead this eBook to learn how fax servers can ease communication with less computer-savvy customers while reducing your security, compliance, and support woes. Implement a Successful Archiving SolutionView this web seminar to learn the best practices for creating an email archive that is secure, compliant, and searchable.