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Creating a knowledge base in Sharepoint

Last post 08-21-2008, 7:44 AM by fd2000. 1 replies.
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  •  07-23-2008, 10:17 AM 29890

    Creating a knowledge base in Sharepoint

    Hello,

    I'm busy with an analysis of different ways to create a Knowledge Base in SharePoint 2007, so far I haven't got many results so I'm questioning my search methods. It seems there are only two options; using the microsoft template for a knowledge base, or setting up a wiki myself.
    I have been trying to set up the wiki, but a little bit disappointed with the results. Part of the requirements of the knowledge base is the funciton to let users update and insert articles into the knowledge base. A Wiki is very well suited for this task. A problem is that in our MOSS wiki it is not possible to discuss pages, so changes are made without the option to discuss them first, or to give a proper reason for a change. It would be very interesting if a template is available which has these functions. 

     To sum up our requirements for the Knowledgebase:

    Articles can be submitted and edited by users and admins. A wiki-like option to moderate articles before posting would be nice.
    Sorting of articles, preferably by category and title. (our current wiki implementation does not support categorizing, that is a major flaw)

     
    I've used google and read a lot of pages, but most were about a webpart I can only classify as vaporware, it has been announced a year ago but never has been released.

     The microsoft template seems good, but I would like discover more options so I can choose the best option for our userbase (+/- 15.000 users)

     

     

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  •  08-21-2008, 7:44 AM 30003 in reply to 29890

    Re: Creating a knowledge base in Sharepoint

    For categorizing any SharePoint items or documents cross-site based on centrally managed taxonomies and browse it by default navigation, category tree or A-Z directory you can use the Taxonomy Extension found at:

    http://www.sharepartxxl.com/products/taxonomy/default.aspx

    Related items can be shown in the item's detail view, cross-site category-based meta-data  lists from different source lists and types can be subscribed by RSS or email. With that extension the SharePoint portal really can become a place to share knowledge as well as content.

    Just check it out. / Frank 

     

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